📄 Privacy Policy — Hillside Tractors Australia

Last updated: 23/12/2025 Hillside Tractors Australia (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us online or offline.

1. What personal information we collect

We may collect the following types of information:
  • Name
  • Email address
  • Phone number
  • Postal or delivery address
  • Business or property details (if relevant to equipment use)
  • Information submitted through our website forms
  • Payment information (processed securely through third‑party providers)
  • Details relating to equipment purchases, service requests, or spare parts orders
  • Any other information you voluntarily provide
We may also collect non‑identifiable information such as website analytics, browser type, device information, and cookies.

2. How we collect your information

We collect personal information when you:
  • Submit a form on our website
  • Contact us by phone, email, or in person
  • Request a quote or product information
  • Purchase equipment, parts, or services
  • Subscribe to updates or marketing
  • Interact with us on social media
  • Visit our website (via cookies and analytics tools)

3. Why we collect your information

We collect and use your information to:
  • Provide products, services, and support
  • Respond to enquiries and provide quotes
  • Process orders and payments
  • Deliver equipment or spare parts
  • Manage warranties and service bookings
  • Improve our website and customer experience
  • Send updates, promotions, or important notices (you can opt out anytime)
  • Meet legal and regulatory obligations

4. How we store and protect your information

Your information is stored securely using a combination of:
  • Encrypted systems
  • Password‑protected databases
  • Secure third‑party platforms (e.g., CRM, payment processors)
  • Restricted staff access
We take reasonable steps to prevent misuse, loss, unauthorised access, modification, or disclosure.

5. Disclosure of your information

We may share your information with:
  • Trusted service providers (e.g., delivery companies, payment processors, CRM platforms)
  • Manufacturers or suppliers for warranty or technical support
  • IT and website service providers
  • Legal or regulatory authorities when required by law
We do not sell or rent your personal information.

6. Cookies and website tracking

Our website may use cookies and analytics tools to improve user experience and understand website traffic. You can disable cookies in your browser settings, but some features may not function correctly.

7. Accessing or correcting your information

You may request access to, or correction of, your personal information at any time by contacting us.

8. Contact us

If you have questions about this Privacy Policy or wish to make a request, contact: Hillside Tractors Australia Email: info@hillsidetractors.com Phone: +61 7 5496 9955 Address: 312 Pikes Road, Glasshouse Mountains, QLD 4518