📄 Terms & Conditions — Hillside Tractors Australia
Last updated: 23/12/2025 These Terms & Conditions (“Terms”) apply to all sales, services, and interactions with Hillside Tractors Australia (“we”, “our”, “us”). By purchasing equipment, spare parts, or services from us, you agree to these Terms.
1. Products and Services
We supply:- New agricultural and hillside tractors
- Attachments and implements
- Genuine spare parts
- Repairs, servicing, and technical support
- Delivery and onsite assistance (where applicable)
2. Pricing and Payment
- All prices are in Australian dollars (AUD) unless stated otherwise.
- Quotes are valid only for the period specified.
- Payment terms must be met before delivery or collection unless otherwise agreed.
- Accepted payment methods include bank transfer, card payments, or approved finance partners.
- Deposits may be required for equipment orders or special‑order parts.
3. Orders and Special Orders
- Orders are confirmed once payment or deposit is received.
- Special‑order items (including non‑stock spare parts) are non‑refundable unless faulty.
- Lead times are estimates only and may vary due to supplier or freight delays.
4. Delivery and Collection
- Delivery times are estimates and may vary due to freight conditions or supplier delays.
- Risk transfers to the customer upon delivery or collection.
- Customers must inspect goods upon arrival and notify us of any issues within 48 hours.
5. Warranties
5.1 New Equipment
- New tractors and equipment are covered by the manufacturer’s warranty.
- Warranty terms vary by product and brand.
- Warranty claims must follow the manufacturer’s process and may require inspection or assessment.
5.2 Spare Parts
- Genuine parts are covered by the supplier’s warranty.
- Incorrect installation, misuse, or modification voids warranty.
5.3 Service Work
- Service labour is warranted for a reasonable period under Australian Consumer Law.
- Warranty does not cover wear items, misuse, or damage caused by external factors.
6. Returns and Refunds
We comply with the Australian Consumer Law (ACL). Customers may be entitled to a repair, replacement, or refund if a product is:- Faulty
- Not fit for purpose
- Not as described
- Special‑order parts
- Electrical components
- Installed or used items
- Equipment that has been operated or modified
7. Customer Responsibilities
Customers are responsible for:- Providing accurate information when ordering
- Ensuring equipment is used safely and appropriately
- Maintaining equipment according to manufacturer guidelines
- Reporting issues promptly
- Using qualified technicians for installation or repairs (unless performed by us)
8. Limitation of Liability
To the extent permitted by law:- We are not liable for indirect, incidental, or consequential losses
- Our liability is limited to the remedies available under the ACL
- We are not responsible for damage caused by misuse, neglect, or unauthorised repairs
9. Website Use
By using our website, you agree not to:- Copy or misuse content
- Attempt to breach security
- Use the site for unlawful purposes